Money-Back Guarantee

Your satisfaction is our top priority. If something doesn't meet your expectations, we've got you covered.

Our Policy

Refund Policy Overview

We provide you with a limited option to demand the money you paid (in other words, to make a refund). It is possible to issue a refund to the original payment source only. The rules below shall be strictly observed so that you can get a successful refund. Regardless of the terms allowing you to cancel your order and request a refund, a 20% service charge will be deducted in all cases. You may apply for the following types of refund before the delivered paper is approved by you.

Refund Tiers

Types of Refund Available

100% Refund

Error in payment transactions (duplicate orders, dual payment) — report immediately
Writer has not been assigned — full refund
No suitable writer available — we initiate the refund
Missed deadline and paper not received

50% Refund

Cancellation initiated by you after writer assigned and under half of deadline passed
Writer must be reimbursed for completed work

25% Refund

Cancel after writer assigned and more than one-third of deadline passed
Work has begun, writer must be reimbursed
Unable to assign a writer for revision

Please Note

Important Notes

If refund initiated, no property or IP rights are given
If you request revision, it indicates approval — refund not applicable
Revised paper delivered within agreed timeframe
If revision not delivered on time, refund recalculated by Customer Experience Manager
Ultimate refund amount shall not exceed 50% of price paid

Refund Not Applicable To:

Money submitted to Store Credit Balance
Cases where QA considers initial instructions satisfied
Cases where Terms of Use not met
Discounts and Optional Services (Premium service, Plagiarism report, Sources Used, Table of Contents)
Already approved papers
Multiple choice, exam notes, problem-solving assignments

Your Rights

Cooling-Off Period

Right to cancel within 14 days of order acceptance
After period ends, lose right to refund
Must contact us before expiration
100% refund if work not started before period expired
If work started, pay for completed portion
Refund issued within 14 days using same payment method

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